I have practiced human centered design for nearly 20 years.

My teams have informed the design of new digital products, physical products, spaces, and things in between. I have also designed new interaction models, organizational structures, roles, teams, research, portfolio management tools, business processes, performance management systems, university courses, and many cross-functional work sessions. Oh, and clarifying frameworks. Some of them very useful.

I have been hired as a design strategist, product manager, experience design director, design researcher, environmental graphic designer, adjunct professor, photographer, musician, pizza chef, and more. I have managed up, down, and across, and have a strong track record of helping senior executives incorporate wide-ranging customer experience implications into decision making.

I believe work can be fun.

From my early photojournalism days telling stories with photographs to leading teams that envision and build new products and experiences, I have been driven by curiosity, a bias for action, and a belief that things can always be better.